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  1. CURATEUR
  2. General

General

Billing And Shipping

  • When does my curation ship?
  • When will my curation be delivered?
  • When will I be billed for my membership?
  • When will my membership be renewed?
  • How much does shipping cost?
  • Which carriers do you use?
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Membership

  • What new options are available for CURATEUR Membership?
  • I signed up for the CURATEUR Membership when there was a monthly charge. What happens to my account now?
  • How Does CURATEUR work?
  • How do I cancel my membership?

Account Information

  • How do I upgrade my membership?
  • How do I log in?
  • How do I change my address?
  • How do I update my credit card?
  • I have numerous shipping addresses in my account. Where is my curation being shipped?

Products

  • Can Curation Members purchase more than one seasonal curation?
  • Can I add on to my curation?
  • What is included in my curation?
  • Can I purchase a curation from a past season?
  • If I have the Curation Membership, how do I make selections?

Returns and Exchanges

  • Return Policy
  • An item in my curation arrived damaged. What do I do?
  • Can I track my return?
  • Can I exchange items in my curation?

Loyalty Program

  • How do I refer a friend?
  • How do I redeem my loyalty points?
  • Loyalty Program
  • Terms and Conditions

Promotions

  • Can a current member use a promo code?
  • Can I use more than one promo code?
  • Can I use the same promo code more than once?
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