General

Billing And Shipping

• When does my curation ship?
• When will my curation be delivered?
• When will I be billed for my membership?
• When will my membership be renewed?
• How much does shipping cost?
• Which carriers do you use?

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Membership

• What new options are available for CURATEUR Membership?
• I signed up for the CURATEUR Membership when there was a monthly charge. What happens to my account now?
• How Does CURATEUR work?
• How do I cancel my membership?

Account Information

• How do I upgrade my membership?
• How do I log in?
• How do I change my address?
• How do I update my credit card?
• I have numerous shipping addresses in my account. Where is my curation being shipped?

Products

• Can Curation Members purchase more than one seasonal curation?
• Can I add on to my curation?
• What is included in my curation?
• Can I purchase a curation from a past season?
• If I have the Curation Membership, how do I make selections?

Returns and Exchanges

• Return Policy
• An item in my curation arrived damaged. What do I do?
• Can I track my return?
• Can I exchange items in my curation?

Loyalty Program

• Loyalty Points and Refer-a-Friend
• Terms and Conditions

Promotions

• Can a current member use a promo code?
• Can I use more than one promo code?
• Can I use the same promo code more than once?